Spa Manager - Abu Dhabi, United Arab Emirates - Shangri-La Hotels

Shangri-La Hotels

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Spa Manager

Chi The Spa, Shangri-La Qaryat al Beri, Abu Dhabi

An amazing opportunity has come up for a talented individual to join our Chi The Spa team as a Spa Manager.

Chi The Spa draws inspiration from the legendary Shangri-La - a place of personal peace, enchantment and well-being.

The Spa manager is responsible of efficiently managing the overall operation of the Spa in accordance with the needs and demands of guests, management and the local market trends.

We encourage those who wish to deliver the best experience for both guests and colleagues to apply.

What we are looking for?

A warm and friendly personality.
A smiling and positive demeanour.
A can-do attitude.
Great communicator.
Desire to always deliver a five-star experience.
Efficiency and punctuality.
Previous experience in luxury hospitality/customer service.
Lives and breathes the Shangri-La Values.

What will you do?

Assists in preparing the annual business plan, forecasts and marketing plan.
Assists in ensuring that the department operational budget is in line and that all costs are strictly controlled.

Assists in reviewing and improving as necessary the operational procedures for the entire spa and pampering services of the Chi Spa.

Assists in establishing the financial business plan for the year.
In liaison with the Director of Sales & Marketing Manager in establishing Spa marketing plan.

Responsible in keeping up to date on industry trends, guest satisfaction, competition and the business climate in Abu Dhabi and the region.

Assists in building an outstanding Chi Spa team by demonstrating personal standards of excellence and demanding the same from all employees.

Responsible for supervising and managing the day-to-day operation of the Spa.
Conduct a monthly operational meeting for all Spa employees.
Ensure all spa records and documents are being filed and maintained in an effective and appropriate manner.
Regularly review policies and procedures relating to the spa and taking action to formulate and propose improvements.
Formulate policies and procedures for the spa the Executive Committee and the General Manager.
Ensure that employees have a complete understanding of and adhere to the spa facilities policies and procedures.
Ensure that all employees adhere to the established standards of hygiene and grooming.
Prepare periodic reports for senior management on the activities and usage of the spa.
Present weekly and monthly reports on spa performance both figures activities and personnel.
Market the service of the spa in the hotel as well as in the local, regional and international market.
Design and implement monthly sales promotions & motivation programmes.
Manage current year spa sales and promotional activities and expenses within budget.
Coordinate with the needs of the department and ensure the smooth operation, cleanliness and maintenance of the spa.
Ensure the entire Spa is up to International standards.
Maintain close contact with guests, receiving feedback regarding the operation of the spa.
Manage / bridge cultural diversity.
Ensure the spa meet the requirements of International visitors.
Ensure that all employees report for duty punctually wearing the correct uniform and nametag at all times.
Coach and support all staff members.
Assist in the building of an efficient team of employees by striving to maintain standards of excellence.

Conduct employee evaluations for all direct reports, to review existing performance and identify any areas for further development and improvement.

Interview potential new employees in liaison with the human resources department.
Supervise departmental orientation programs for new employees.
Ensure that regular "refresher" courses for existing employees are conducted.

Follow and complies with the local and company regulations and policies regarding occupational health, safety and security; report any maintenance problems, safety hazards, accidents, or injuries; complete health, safety training and certifications, either at work place and in colleagues accommodation.

Respond to guest feedback and complains proactively and with care.
Ensure adherence to quality expectations and standards.