Team Leader - Dubai, United Arab Emirates - Hermes

    Hermes
    Hermes Dubai, United Arab Emirates

    5 hours ago

    Description
    Description

    Job Title:  TEAM LEADER - MRTW

    REPORTS TO: STORE MANAGER 

    Organisation unit: Hermes middle east 

    Scope of JOB: Middle East Region

    We are looking for a dynamic and charismatic Team Leader with a luxury fashion and watches & jewellery background. In this role, you will lead, inspire, and develop the sales team while ensuring an exceptional client experience in a fast-paced retail environment. Reporting to the Store Manager, you will be a key driver of team performance, brand storytelling, and operational excellence. 

    Responsibilities

    Leadership & Team Development:

    • Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service.

    • Support the Store Manager in driving performance, coaching, and developing individual team members.

    • Foster a collaborative and agile team environment where creativity and initiative are encouraged.

    • Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.

    Client Experience & Sales Excellence:

    • Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable.

    • Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients.

    • Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewellery.

    • Support the team in upselling, cross-selling, and storytelling to enhance the client journey.

    Business & Operations Management:

    • Monitor key performance indicators (KPI's) and contribute to strategic decision-making to optimize sales.

    • Ensure smooth daily operations, including stock management, visual merchandising, and store standards.

    • Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence.

    • Support with reporting, team scheduling, and business priorities.

    EXPERIENCE

    • 5+ years of experience in a leadership role within luxury fashion and/or watches & jewellery.

    • A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment.

    • Strong commercial mindset, with the ability to drive business while maintaining brand integrity.

    • Deep understanding of luxury clienteling, CRM strategies, and client experience best practices.

    • A natural storyteller with excellent communication and interpersonal skills.

    • Agile, adaptable, and curious, always seeking opportunities to elevate the store's performance.



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