Store Operations Lead - Abu Dhabi, United Arab Emirates - careem

Description

• Vendor Management: Take ownership of the relationship with workforce vendors, serving as the main point of contact for all vendor-related matters
• Vendor Management: Collaborate with internal stakeholders to understand workforce needs and develop strategies for workforce growth across vendors focusing on performance, cost efficiency and quality of service
• Performance and Rewards: Track and analyze picker performance metrics, such as pick per minute and put-away time, across our network of warehouses and Identify areas for improvement in picker productivity and efficiency
• Performance and Rewards: Take ownership of picker turnover and performance replacements, implementing strategies to reduce turnover and ensure a seamless transition for replacements
• Performance and Rewards: Design and implement incentive schemes, such as performance-based increments, quarterly bonuses, and recognition programs like 'Store of the Month,' to motivate and drive performance among pickers and superquikers
• Rosters and Scheduling: Develop and maintain an efficient shift scheduling system to meet operational requirements while considering employee preferences and availability
• Rosters and Scheduling: Analyze scheduling data and metrics to identify trends, patterns, and opportunities for improvement in scheduling and roster management processes
• Hiring and Culture: Lead and manage the entire supervisor hiring process, including job posting, sourcing, screening, interviewing, and selecting candidates.
• Hiring and Culture: Develop and implement effective recruitment strategies to attract high-quality supervisor candidates.
• Hiring and Culture: Create and organize activities, events, and recognition programs that foster a positive and inclusive company culture