Manager - Dubai, United Arab Emirates - Koncrete space

Description

As the Manager at Koncrete, you will play a pivotal role in overseeing the daily operations and growth of our unique specialty coffee shop, concept store, and pop space.

You'll be responsible for creating an exceptional customer experience, managing a team, and driving the success of the Koncrete brand.

• Oversee the daytoday operations of Koncrete, ensuring seamless coordination between the coffee shop, concept store, and pop space.
• Manage inventory, supplies, and equipment to ensure efficient and uninterrupted service.
• Maintain high standards of cleanliness, organization, and safety throughout the establishment.

• Recruit, train, and supervise a diverse team of baristas, retail associates, and event staff.
• Provide ongoing coaching, performance feedback, and professional development to team members.
• Foster a positive and collaborative work environment that promotes teamwork and employee satisfaction.

• Uphold the Koncrete brand's commitment to providing an exceptional customer experience.
• Interact with customers, address inquiries, resolve issues, and gather feedback to continuously improve services.
• Develop strategies to enhance customer loyalty and engagement.

• Demonstrate a strong knowledge of specialty coffee, including brewing methods, flavor profiles, and coffee origins.
• Train staff to create consistently excellent coffee beverages and uphold the highest quality standards.

• Curate and manage the merchandise assortment in the concept store, aligning with the Koncrete brand and customer preferences.
• Monitor sales trends, analyze product performance, and adjust inventory as needed.
• Collaborate with suppliers and artisans to source unique, highquality products.

• Plan, coordinate, and execute popup events, workshops, and experiences within the designated pop space area.
• Work closely with the marketing team to promote events and drive foot traffic to the space.

• Monitor and manage budgetary targets, expenses, and revenues to ensure financial sustainability.
• Implement pricing strategies and promotions to maximize sales while maintaining profitability.

• Provide regular reports to the management team on key performance indicators, sales metrics, and operational updates.
• Communicate effectively with crossfunctional teams, including marketing, HR, and finance.

• Ensure compliance with health and safety regulations, including food handling and sanitation practices.
• Implement and maintain COVID19 safety protocols as needed.

• Stay current with industry trends and best practices, and identify opportunities for innovation and growth.
• Collaborate with the management team to develop and implement strategies for expanding the Koncrete brand.

• Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred but not required).
• Previous experience in hospitality, specialty coffee, retail management, or related roles.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Passion for specialty coffee, design, and creating unique customer experiences.
• Excellent organizational and multitasking abilities.
• Proficiency in using POS systems, inventory management software, and Microsoft Office Suite.
• Flexible schedule to accommodate opening, closing, and event requirements.