Guest Service Host - Abu Dhabi, United Arab Emirates - Adrenark Park

    Adrenark Park
    Adrenark Park Abu Dhabi, United Arab Emirates

    1 week ago

    Description
    Description

    Key Responsibilities

    • Adhere to company Health & Safety procedures at all times, being responsible for your own health & safety and that of others, ensuring fire precautions and emergency procedures are carried out as defined.
    • Ensure operations areas are operated to maximum efficiency to reduce waiting times for our guests.
    • Handle cash, card and voucher transactions carefully, following defined procedures.
    • Provide the highest standard of guest service, by ensuring every guest to The National Aquarium is treated in a friendly and helpful manner.
    • Complete all documentation to the standards required by The National Aquarium.
    • Communicate to the Operations Management team any operational problems and report any incident that could threaten the safety and security of guests and staff.
    • Carry out any other duties and responsibilities as defined by the management team based on the changing needs of the business.
    • To know, understand and follow all safety policies and procedures related to Operations department.
    • Ensure the safety of guests, colleagues and animals remains the highest priority.
    • Report all safety issues immediately to your management team.
    • Provide world-class guest service to all guests visiting The National Aquarium.
    • Go above and beyond to exceed guest expectations.
    • Follow and practice guest service guidelines.
    • Ensure working and public areas are always clean and presentable for our staff and guests alike.
    • Uniform and personal appearance should always be in conjunction with the style guide.
    • Be knowledgeable of and willing to share information regarding all of aquarium's products to guests.
    • Give correct product information, handle cash accurately and upsell as required.
    • Handle all cash correctly following the defined procedures and ensure there are no cash discrepancies.
    • Contribution to success of the Operations department and The National Aquarium as a whole.
    • Engage in your job role and actively participate in the team-working environment.
    • Support the team and all other aspects of The National Aquarium operation as required.
    • Complete of all relevant documentation to standards expected by The National Aquarium.
    • Undergo all training as provided by The National Aquarium.
    • Work with your Supervisor in coaching sessions to review and improve your performance to ensure you achieve the highest standards possible.
    • Develop yourself as per The National Aquarium employee development plan.

    Work Experience:       

    • 1-2 years in Guest Service-oriented or Hospitality-oriented operational role

    Languages:

    • Proficient in English (read, write, speak)

    Computer Literacy:

    • Basic knowledge about Microsoft Office

    Skills & Other Requirement:

    • Perform under pressure and safety-dependent situations
    • Problem Solving
    • Aptitude for Learning
    • Professional Appearance
    • Ability to stand for long periods of time

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