team leader – reservations - Abu Dhabi

Job summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.

Responsibilities

• Supervise and support the daily operations of the reservations team.
• Ensure all incoming calls, emails, and booking requests are handled promptly, accurately, and professionally.
• Monitor room inventory, rate availability, and reservation systems to maximize occupancy and revenue.
• Assist in training, coaching, and developing the reservations team to deliver exceptional guest service.
• Maintain up-to-date knowledge of room types, packages, promotions, and hotel facilities.
• Coordinate with the Revenue, Sales, and Front Office teams to ensure seamless communication and accurate bookings.
• Review and audit reservations for accuracy and special requests.
• Handle VIP, group, and corporate bookings with attention to detail and service excellence.
• Generate daily, weekly, and monthly reservation reports as required.
• Assist in resolving guest complaints or issues related to reservations in a timely manner.
• Ensure compliance with hotel policies, data protection, and brand standards.

Job description