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- Trackingcustomer experiences across online and offline channels, devices,and touchpoints.
- Collaborating with ITdevelopers, as well as the production, marketing, and sales teamsto enhance customer services and brandawareness.
- Aligning customer experiencestrategies with marketing initiatives. as well as informingcustomers about new product features andfunctionalities.
- Identifying customer needs andtaking proactive steps to maintain positiveexperiences.
- Responding to customer queries ina timely and effective manner, via phone, email, social media, orchat applications.
- Analyzing customer feedbackon product ranges and new releases, as well as preparingreports.
- Performing product tests, evaluatingafter-sales and support services, and facilitatingimprovements.
- Documenting processes and loggingtechnical issues, as well as customer compliments andcomplaints.
- Keeping informed of industry trendsand new CRM technologies.
Guest Experience Expert - Dubai, United Arab Emirates - marriott hotel
