IT Support Engineer - Abu Dhabi, United Arab Emirates - Alpha Data Recruitment

Description

Key Responsibilities:

First-Line Support:
Address incoming client inquiries via phone, email, or chat and provide timely responses

Issue Resolution:
Diagnose and resolve technical issues by following established processes and escalating complex cases to L2 and L3 support

Documentation:
Maintain detailed records of all client interactions, issues, and solutions in our ticketing system

Client Communication:
Keep clients informed of issue statuses and provide instructions for issue resolution when necessary.


Requirements:
Proven experience in a technical support or helpdesk role.
Excellent communication and problem-solving skills.
Ability to work well in a team and collaborate with others.
Patience and a strong customer-centric attitude.


NOTE:
Required Filipino Candidate with Driving license and car

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