Collection - Team Lead - Dubai, United Arab Emirates - Global Career Heights (GCH)

Global Career Heights (GCH)
Global Career Heights (GCH)
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description
Job description


Job title:
Team leader

  • Collections
, Permanent Job


Location:
Dubai, United Arab Emirates


Salary:
AED12, AED15,000.00 per month

Responsibilities for collections team leader

  • Support new initiatives and demonstrate capability to manage and lead continuous improvement projects
  • Lead, coach and develop employees, ensuring a high level of employee commitment and capability through focused collection routines
  • Be accountable for managing team efficiencies, ensuring efficiency targets are met
  • Be responsible for team results, as measured through established quality service standards
  • Manage direct reports by providing superior leadership and guidance related to collection activities
  • Be a referral point for all Early Collections Low Risk staff and monitor quality trends by ensuring issues and escalations are addressed and the appropriate action is taken in a timely manner
  • Assist with constructing an effective credit control management framework
  • Allocates work assignments and establishes KPI and performance standards, metrics
  • Evaluates the quality, quantity of the individual/ team metrics on work being performed
  • Evaluates / assesses team member performance on a periodic and annual basis Qualifications for collections team leader
  • 5 years' experience into team management and handling collections Any Nationality can apply
  • Background preferred from Banking, Retail, or Insurance industry
  • Provide management to the assigned collections team members
  • Responsible for the effective monitoring and management of the delinquency portfolio
  • Responsible for the identification and referral of stressed accounts during the monitoring process
  • Responsible for the maintenance, currency and adherence to Collections policies and procedures
  • Ensure the collections department has a thorough understanding of the accounting and regulatory provisioning guidelines and calculations
  • Responsible for monthly and quarterly reporting obligations as defined by the Senior Management

Job Types:
Full-time, Permanent


Salary:
AED11,000.00 per month
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