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- To be an Heartist of the Front Office and of the hotel, in and outside the work place.
- To always keep the working area clean and well maintained.
- To properly use the telephone etiquette as per Sofitel standards.
- To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
- To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To be aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To do a proper cashier closer and to ensure a complete handover between the shifts.
- To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
- To check the departure lists and to ensure check-out times are respected.
- To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
- To strictly respect the room keys and section keys handover procedures.
- To daily follow the checklists.
- To daily read the F/O logbook, to update it and to sign it.
- To be aware of all hotel facilities operating timing and to promote the internal activities and events.
- To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
- To be updated with the latest administrative, organizational, operational or other changes and news.
- To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.
- To promote the Accor loyalty programs.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Front Office Supervisor and the Assistant Front Office Manager.
Guest Service Officer - Ras al-Khaimah - Sofitel
Description
Company Description
Sofitel Al Hamra Beach Resort
Job Description
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Guest Service Officer
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Guest Service Officer
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Guest Service Officer
Full time Only for registered members Ras Al Khaimah
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Assistant Front Office Manager
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Tellers
Only for registered members Ras Al Khaimah
-
Royal Service Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Client Relations Officer
Only for registered members Ras al-Khaimah
-
Royal Service Agent
AccorHotel- Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates
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Administrator
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Guest Experience Coordinator
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Front Office Agent Russian Speaker
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Guest Services Manager
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Front Office Manager
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Customer Service Supervisor
Only for registered members Ras al-Khaimah
-
Team Leader
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Front Desk Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Front Desk Manager
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Cleaning Staff
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
HR and Housing Coordinator
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Guest Service Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Cleaning Staff
Arrise- Ras Al-Khaimah, United Arab Emirates