- Impeccable
communication skills, both verbal and written, with fluency in Arabic and
English (additional languages are a plus).<\/span>
<\/span><\/li> - Previous experience
of 2 -3 years in a Luxury Hotel environment is a plus.<\/span>
<\/span><\/li> - A Proactive
Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the
Guest Service Experience is curated to perfection.<\/span>
<\/span><\/li> - Finds creative
solutions and take ownership of all duties and tasks assigned, while ensuring
an unparalleled Journey at FIVE.<\/span>
<\/span><\/li> - Skills in
Improving Customer Satisfaction and Driving Profitability, showcasing a
commitment to Industry -Leading Standards.<\/span>
<\/span><\/li> - 'FIVE -Styled'
Visionary thinking by finding creative solutions, while taking Ownership
for all duties and tasks assigned.<\/span>
<\/span><\/li> - A hands -on
attitude, fuelled by a 'Can -Do' Spirit.<\/span>
<\/span><\/li><\/ul><\/span>
<\/p>Key
Responsibilities<\/span><\/u><\/b>
<\/p>
<\/p>- Works closely
with key service Departments such as Kitchen, Stewarding, Front
Office, Housekeeping, Engineering,<\/span> <\/span>Laundry, etc. to<\/span> ensure Seamless Collaboration. <\/span>
<\/span><\/li> - Attends Industry -Leading
Training Sessions instructed by the immediate Supervisor to
enhance Guest care, telephone etiquette, up -selling techniques, and
entering Guest<\/span> R<\/span>ooms.<\/span>
<\/span><\/li> - Adheres to the
Room Service Duty Schedule, always embracing a 'FIVE -Star'
appearance and following FIVE's Grooming Standards. <\/span>
<\/span><\/li> - Always
maintains Exceptional Telephone Etiquette, never leaving phones unattended.<\/span>
<\/span><\/li> - Performs Cashier Duties
when necessary, showcasing meticulous attention to detail.<\/span>
<\/span><\/li> - Takes Reservations
for other dining destinations during break times,
displaying Multitasking Abilities.<\/span>
<\/span><\/li> - Works Hands -On
with the Team to prepare the daily service mise en place,
maintaining Next -Level standards.<\/span>
<\/span><\/li> - Monitors the
Cleanliness and ensures Proper Maintenance of the assigned Room
Service Area and operating equipment.<\/span>
<\/span><\/li> - Ensures the
well -being of all Guests by maintaining warm
and Discreet Contact throughout their stay.<\/span>
<\/span><\/li> - Refers Guest
complaints directly to the appropriate person in charge or the Room
Service Manager, ensuring Prompt Resolution and Guest
Satisfaction. <\/span>
<\/span><\/li> - Conducts the Order -Taking and Order -Placing Process,
providing courteous, efficient, and prompt service to Guests.<\/span>
<\/span><\/li> - Attends all
meetings and briefing sessions to foster Open Communication within
the FIVE Tribe. <\/span>
<\/span><\/li> - Demonstrates Comprehensive Knowledge
of all menus and ongoing promotions in all dining concepts,
offering Personalised Recommendations to Guests upon request.<\/span>
<\/span><\/li> - Expertly
upsells key menu items, creating Boundary -Breaking Dining Experiences
for Guests.<\/span>
<\/span><\/li> - Assists in
other areas as assigned by the immediate Supervisor,
showcasing Adaptability and Versatility.<\/span>
<\/span><\/li> - Redirects
incoming calls for other Departments (such
as Engineering,Housekeeping, Spa) to the
relevant Departments to promote
a seamless flow of
Communication and ensure Guest satisfaction.<\/span>
<\/span><\/li> - Promptly
reports any equipment failures or problems to the Maintenance
Department for swift resolution. <\/span>
<\/span><\/li> - Demonstrates a
thorough understanding of and adheres to FIVE Hotels and Resorts' Policies
relating to Fire, Hygiene, Health, and Safety.<\/span>
<\/span><\/li> - Familiarises
oneself with all related Company Documentation, particularly the
relevant Operational Standards Manual for the Department.<\/span>
<\/span><\/li> - Completes any
other Reasonable Duties and Responsibilities assigned with
utmost dedication.<\/span>
<\/span><\/li> - Conducts
thorough and efficient Shift Change Handovers to
foster continuity and excellence in service.<\/span>
<\/span><\/li><\/ul>
<\/p>The Team<\/span><\/u><\/b>
<\/p><\/span>
<\/p>'FIVERs' are Cultured
yet Chic, Confident yet Self -Effacing, and Work Hard to Play even Harder. <\/span>As a FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' and
apply it to create Insta -Perfect Experiences for our Guests that keeps them Coming
Back for More. <\/span>If you Dream of being surrounded by Like -Minded Individuals who
share your Passion for Delivering Unforgettable Moments that last a Lifetime <\/span>– then Look No Further and Unleash your Next -Level Potential.<\/span>
<\/p><\/span>
<\/p>Sustainable
Indulgence at FIVE<\/span><\/u><\/b>
<\/p><\/span>
<\/p>FIVE is a leader
in Sustainable Luxury Living and Hospitality, with its UAE -based Destinations
being the first and only Hotels in the UAE to obtain the International
Renewable Energy Certificates (I -REC) for achieving 100% renewable electricity
for 2022. The company's Science -Meets -Styled 'Sustainable Indulgence' Ethos has
led to a completely LEED Platinum -certified operational hospitality portfolio.
FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart
Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved
an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it
one of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making 'Sustainability without Compromise on
Luxury Living' central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE's Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.<\/span>
<\/p><\/span>
<\/p>An Equal Opportunity Employer<\/span><\/u><\/b>
<\/p><\/span>
<\/p>The
FIVE Tribe represents over 70 nationalities across its over 1500 'FIVERs'. FIVE
is Committed to Hiring a Diverse and Inclusive Workforce as an Equal -Opportunity
Employer. Accordingly, FIVE does not discriminate based on disability, race,
age, sex, gender, sexual orientation, ethnicity, religion or belief,
nationality, marital status, or any other basis protected under national or
local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large
Organisations, the FIVE Tribe is more than a group of people working together –
it is a Family bonded by common Values and Goals, Celebrating People, Culture
and Diversity. <\/span>
<\/p><\/span>
<\/p>About FIVE Hotels and
Resorts<\/span><\/u><\/b>
<\/p><\/span>
<\/p>FIVE Hotels and
Resorts prides itself on being Disruptively Different and Daringly Unique. Our
Growing Portfolio of Lavish Destinations are the epitome of Glamour and
Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE
Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe
means you are part of a team who Breaks Boundaries and offers Unbeatable
Next -Level Experiences at FIVE's award -winning Hotels, Dining Concepts, and
360 -Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,
you will be part of a group of High Achievers who Fearlessly Challenge
Conventions on a Global Stage.<\/span>
<\/p><\/span>
<\/p> Find
out more here: ;\/span>
<\/div><\/span>
- Works closely
Order Taker, In - Dubai, Dubayy (Dubai), -, United Arab Emirates - FIVE Hotels and Resorts
Description
An Exhilarating
Opportunity<\/span><\/u><\/b>
<\/p>
<\/p>
Are You Ready for
a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design,
FIVE Hotels and Resorts is Redefining 'FIVE -Star' Hospitality and Setting the
Gold Standard across the Industry.<\/span>
<\/p>
<\/span>
<\/p>
Join the FIVE
Tribe - and Get Ready to Make Waves.<\/span>
<\/p>
<\/span>
<\/p>
The Candidate<\/span><\/u><\/b>
<\/p>
<\/span>
<\/p>
A Driven
Self -Starter, you have Excellent Communication, Leadership and Organisational
Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and
Implement Innovative Solutions in a Fast -Paced Environment. Not even the
Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with
Precision and Finesse. A 'Can -Do' Attitude Coupled with An Inherent Flair for
Taking Ownership Makes You a Highly Motivated Go -Getter.<\/span>
<\/p>
<\/span>
<\/p>
Your Outgoing
and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs'
and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing
short of Sensational. Joining our Food and Beverage<\/span> <\/span>Team as an In -Room Dining Order Taker<\/span> will Empower
you to deliver Exceptional Experiences across our award -winning Lifestyle
Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment
that will take your Career to New Heights<\/span>
<\/p>
<\/span>
<\/p>
<\/span>
<\/p>
What We're Looking For<\/span><\/u><\/b>
<\/p>
<\/p>