Customer Support Executive - Dubai, United Arab Emirates - Gulf Ticket General Trading LLC

Description

Problem Solving:
Identifying and resolving customer issues effectively and efficiently. This could involve troubleshooting technical problems, clarifying billing discrepancies, or providing guidance on product usage.


Maintaining Records:
Documenting interactions and maintaining records of customer inquiries, comments, and complaints. This helps in tracking recurring issues and improving service quality.


Product Knowledge:
Having a deep understanding of the company's products/services to effectively assist customers and provide accurate information.


Communication Skills:

Strong communication skills are crucial for explaining solutions clearly, empathizing with customers, and ensuring they feel understood and valued.

Team Collaboration:
Collaborating with other departments such as sales, marketing, and technical support to ensure consistent and satisfactory customer service.


Adaptability:

Being adaptable and flexible in handling various situations and customer personalities, as well as adapting to new technologies and processes.

Time Management:
Managing time effectively to handle multiple customer inquiries simultaneously while maintaining quality in responses.


Problem Escalation:
Knowing when to escalate complex issues to higher-level support or management for resolution.


Customer Feedback:
Gathering and relaying customer feedback to the appropriate departments for product/service improvements.


Salary:
Up to AED2,500.00 per month


Experience:

Customer Handling: 1 year (preferred)


Language:

• Hindi (required)

Ability to Commute:

• Dubai (preferred)