Aftersales Manager Jobs in Dubai - Al Futtaim

Description

Aftersales Manager Jobs in Dubai | Al Futtaim CareersFor More Top Organization Jobs Click HereJob Responsibilities

Drive branch performance to achieve sold hours target, revenue per order target, accessory and SMC sales and recovery rate targetEnsure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.

Compliance of all local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.


People:

Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.

Job Requirements

Knowledge of Automotive dealer / distributor business processes, Strategic problem resolution skills, ERP skills, ability to lead change processes, and provide coaching and leadership.

Bachelor's degree preferably Engineering, Automotive or Business Management or equivalent10 years overall experience with Automotive dealerships; of which a minimum of 5 years in aftersales at managerial levelThis position interfaces with various stakeholders including Customers, Retail Service Manager, Workshop Manager, Job Controller, Service Advisors, Technicians, Support Staff, Senior Management, Performance Offices and Subcontracted associates.

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