Remote Engineer - Dubai, United Arab Emirates - NTT Ltd

Description

Knowledge, Skills, andAttributes:

• Ability to communicate and workacross different cultures and socialgroups
• Excellent problem-solvingskills
• Ability to provide step-by-steptechnical help, both written and verbal
• Abilityto maintain a positive outlook at work
• Abilityto work well in a pressurizedenvironment
• Ability to apply active listeningtechniques such as paraphrasing the message to confirmunderstanding, probing for further relevant information, andrefraining from interrupting
• Ability to adaptto changing circumstances
• Ability to diagnoseand troubleshoot basic technical issues
• Abilityto place clients at the forefront of all interactions,understanding their requirements, and creating a positive clientexperience throughout the total clientjourney
• Ability to empathize and work withcustomers in real-time to resolve issues
• BasicUnderstanding of Microsoft Cloud-related solutions. (Azure,Microsoft 365, and EMS Intune/AIP)
• A stronggrounding in all areas of InfrastructureTechnology
• Strong understanding of Windows10,Microsoft office, and general system administration.
  

AcademicQualifications and Certifications:

• Degree or relevant qualification inIT/Computing or equivalent
• MicrosoftCertification (Azure, MCSA,MCSE)
• Certifications of the following vendortechnologies are highly preferred:Cisco
• Preferred additional certifications inMicrosoft, Linux, Cisco.
  

RequiredExperience:

• Previous work experience as aTechnical Support Engineer (or similar role) will beadvantageous
• Some hands-on experience withWindows/Linux/Mac OS environments
• Goodunderstanding of computer systems, mobile devices, and other techproducts
• Familiarity with remote desktopapplications and service desksoftware