Guest Relations Executive - Dubai, United Arab Emirates - Ultimate Stay

Description

Ultimate Stay Vacation Homes Rental is a rapidly growing full-service property management company that connects premium property owners with quality guests from around the world.

Our vision is to bridge the gap in luxurious hospitality by providing a trusted and reliable connection between quality guests and premium property owners.

In the heart of what we do, always lies the highest level of service and excellence of Client's experience. We firmly believe that unforgettable memories are created in unforgettable environments.

The job is ideal for someone looking for mostly remote work within Dubai. It requires occasional visits to properties to support guest or property related activities.


Tasks & responsibilities:

• Be the main point of contact with potential, existing and future guests as well as suppliers
• Respond to booking inquiries
• Lead precheckin communication focused on gathering traveling documents and setting up a smooth selfcheckin process
• Assist in selfcheckin if required
• Attend to instay inquiries
• Monitor guest satisfaction
• Manage difficult communications with valued guests who are unsatisfied with the service, product or resolution offered
• Schedule and coordinate checkout and midstay cleanings
• Process claims, lost and found, returns, etc.
• Request and reply to guest reviews
• Meet and greet VIP / special assistance guests
• Collect and deposit cash for occasional cash guests
• Conduct occasional property inspections to identify guest pain points
• Identify areas for improvement based on guests feedback and develop and implement corresponding initiatives
• Secure compliance with DTCM reporting requirements and taxes
• Codify all the related knowhow (e.g. property manuals)
• When needed, roll up the sleeves and perform housekeeping and maintenance duties
• Work on other tasks as required (e.g. property onboarding)
• Desire to be a part of a growth story with one of the fastest growing companies in the sector
• Excited to work handinhand with the founding team and receive coaching offered by the Leadership
• Ability to work well under pressure in an agile, fastpaced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions and multitasking
• Very orderly approach and familiarity with processes, checklists, etc.
• High responsiveness and reliability
• Strong attention to detail
• Guestfirst approach
• Exceptional interpersonal skills
• Creative talents and the ability to solve tough problems on the fly without having to seek assistance
• Desire to grow and learn new things
• Technical computer skills required on all forms of hardware (laptops, tablets, mobile devices) and software (shared folders, GSuite, Microsoft Suite)
• Availability to work 6 days a week, early mornings and evenings as needed
• Leadership skills allowing to create and nurture Reservations Team
• Prior hospitality experience is preferred
• English is a must, proficiency in other of the widely spoken languages in the UAE, especially Arabic, is a plus
• Experience with a Property Management System, especially Avantio, and Airbnb / Booking. com is a plus
• Accommodation in central location of Dubai is a plus
• Adherence to all company policies and procedures
• Driving license valid in the UAE is a must

Package:
- up to 7,000 AED/month (incl. transportation allowance and review based variable remuneration)

• Company SIM, phone, laptop
• Vacation days package and annual return flight home
• Insurance
• Discretionary performance based bonuses

Job Types:
Full-time, Permanent


Salary:
AED6, AED7,000.00 per month


Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

• Are you comfortable working in a hybrid setting?

Experience:

• Hospitality: 2 years (preferred)

Holiday Homes: 1 year (preferred)


Language:

• Arabic (preferred)

License/Certification:

• UAE driving license (preferred)