IT Infra L3 - Dubai

JOB PURPOSE: · The IT Infrastructure Specialist plays a key role in deploying, managing, and supporting core infrastructure services across data centers and cloud-integrated environments. The role involves proactive system monitoring, patch management, upgrade planning, asset lif ...

Job description

JOB PURPOSE:

The IT Infrastructure Specialist plays a key role in deploying, managing, and supporting core infrastructure services across data centers and cloud-integrated environments. The role involves proactive system monitoring, patch management, upgrade planning, asset lifecycle oversight, and alignment with security and compliance mandates.

QUALIFICATION:

Engineering Degree (Computers / Electronics)

CERTIFICATIONS:

• ITIL Foundation
• Microsoft Certified
• VMware VCP or equivalent virtualization credentials
• CompTIA Server+
• AI-related training or certification will be considered an added advantage.

EXPERIENCE:

Minimum 8-10 years of hands-on experience in IT infrastructure management role

RESPONSIBILITIES (INCLUDES ALL TASKS):

Infrastructure Support & Maintenance

• Administer servers and storage systems across production and UAT environments
• Conduct regular health checks, incident resolution, and root cause analysis
• Manage patching cycles, firmware upgrades, and hardware refreshes (including EOL/EOS tracking)
• Liaise effectively with Server, Database, Application, and Network teams to identify and resolve issues

Virtualization & Cloud Integration

• Operate under guidance on VMware, VCF, NSX, and Hyper-V environments
• Contribute to cloud migration readiness, monitoring, and backup strategy development
• Troubleshoot hybrid workloads and resolve resource scaling challenges

Security & Compliance Alignment

• Enforce endpoint hardening and baseline configuration standards
• Assist in security patch deployment and vulnerability remediation planning
• Support ISO, SOC, and internal audit preparedness through proper documentation

Asset & Inventory Management

• Maintain and update CMDB records, track hardware and software assets
• Collaborate with procurement teams to align asset lifecycle and replacement schedules
• Oversee warranty tracking, license management, secure disposal, and inventory transparency

Tools & Automation

• Leverage platforms such as vROPs, SolarWinds, and Manage Engine for infrastructure monitoring
• Develop and maintain automation scripts using Ansible, PowerShell, or Python
• Create and update SOPs, knowledge transfer decks, and performance dashboards

Cross-Team Collaboration

• Coordinate with service desk, network, security, and application teams
• Support onboarding, infrastructure readiness, and manage escalations
• Contribute to capacity planning and infrastructure enhancement initiatives

Leadership & Communication

• Mentor L1L2 staff; develop upskilling roadmaps and rotation plans
• Lead infrastructure projects with cross-functional teams aligned to business outcomes
• Deliver executive reports, dashboards, and audit committee updates

Disaster Recovery & High Availability

• Manage disaster recovery site operations and recovery protocols
• Ensure high availability of storage systems and data center devices
• Design IT service continuity plans, policies, and test scenarios aligned with business resilience

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

Platform Exposure

Windows/Linux Server OS, Active Directory, Group Policy. Must have expert-level troubleshooting skills

Virtualization

Hands-on experience in designing and managing virtualization environments such as VMware, Proxmox, Hyper-V

Backup & Storage

Strong knowledge and experience of backup tools (Veeam, Veritas), Storage handling

Monitoring Tools

SolarWinds, Manage Engine, or similar infrastructure monitoring tools

Patch management

Strong knowledge and experience in monthly security patch management. Responsible for preparing the periodic patch management cycle

Automation Skills

Good exposure in automation such as Ansible, PowerShell scripting

Disaster Recovery

Good experience in managing disaster recovery operations and procedures. Responsible for preparing the runbook for BCP/DR activities.

Datacenter Management

Responsible for coordinating with Datacenter services, Physical Infrastructure Oversight, Access Management, Capacity Planning, Asset Tracking & Documentation

Documentation

Good practice in infrastructure documentation and SOP writing

Compliance Awareness

Exposure to ISO/SOC controls, patching standards, and compliance & Audit Support

OPTIONAL

      Experience with AI-based implementation or support will be considered an added advantage.

SOFT SKILLS:

MANDATORY

      Strong analytical and problem-solving ability

      Excellent written, verbal communication, and presentation skills

      Clear and accurate documentation skills

      Proven experience in team leadership and collaboration, with the ability to work effectively across departments and foster a cooperative work environment.

• High attention to detail and proactive security mindset

      Self-confidence, motivation, and ability to work independently and in a team

      Ability to collaborate with stakeholders at the operational level

      Strong customer service orientation