Reservation Supervisor - Dubai, United Arab Emirates - New Arabian Holiday Homes Rental LLC

Description

• Able to handle any guest special request
• Utilize marketing skills to make outbound call to regular guest during promotions
• Working with sales & marketing to increase reservations
• Handle online channels and Tour operator
• Responsible for the best practice standard to include competitor analysis; inventory availability by channel; pricing control and new pricing concepts
• Ensure website booking process in maintained up to date and functional
• Responsible for DTCM monthly statistics report.
• Develop and maintain positive working relationship with others.
• Work with passkey to resolve interface issues to include accurate room pick up, duplicates, and reservations.
• Respond to challenges and obstacles with confidence, team work and positive attitude
• Provide excellent service and hospitality following the brand guidelines to both internal and external customer.
• Assist in the daily review of Hotel Rate/Occupancy performance with focus on improving overall performance
• Maintain a professional working relationship and promote open lines of communication with Housekeeping supervisor, Engineering, Maintenance and other departments.
• To develop strong working relationships with all guests & clients in order to maximize sales opportunities and generate business for the future
• Manage and coordinate all group and individual reservations
• Coordinate front office activities to ensure work updates are consistently maintained all correspondences promptly handled on the same day received.

• Dubai: Reliably commute or planning to relocate before starting work (preferred)