Telesales Executive - Dubai, United Arab Emirates - IBT: Empowering Your Business with Technology
1 week ago
Description
CRITICAL ACCOUNTABILITIES
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1. Lead Management_
a. Generate and Manage leads from various sources
i. Various forms of databases
ii. Data from walk-ins
iii. Digital campaigns and Data from online sources
iv. Demo and Orientation events
v. Career fairs and various events
vi. Other sources as assigned
b. Validate lead quality and scope
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2. Counselling, Conversion, Payments and Reporting_
a. Provide information on courses, eligibility, duration, fee level, suitability to career etc
b. Verify documents and credentials as per need
c. Convert to admission
d. Disbursement of scholarship and/or discounts as per eligibility and scheme note
e. Follow up on registration and fee payment
f. Ensure accuracy of data in Online DBMS and/or Excel
g. Prepare and disseminate MIS reports as per format and as per advised periodicity
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3. Event Handling_
a. Represent UNEXT in external events
b. Ensure communication goes out to prospective learners and client organisations
c. Maintain data sourced from events and plan follow ups
Customer service:
a. Ensure a pleasant experience for all the prospective learners and client organisations
b. Help them in their transactions for admissions / fee payment / course progress etc
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5. Other tasks that may be assigned_
KEY FIGURES
Figures and Finances
Maintain a 5%+ conversion ratio
Ensure Academic Intake starts with required numbers as per scheduled dates
Meet admission and revenue targets as assigned, for all batches, around 500 admissions a year for the Online Degrees
KEY SUCCESS FACTOR
Conversion ratio
Achieving admission targets
MAJOR CHALLENGES
Being updated on Product Knowledge and Offering by competition
Generating leads
SKILLS, KNOWLEDGE & COMPETENCIES
Qualification and Experience:
Post-graduate/Graduate with a minimum of 2 years' experience in Sales/Tele-sales/admissions counseling in the education/training sector or any sector
Experience in the UAE market is mandatory
Skills and Knowledge
Admissions counseling
Lead conversion
Data maintenance
Maintaining Excel reports
Competencies
Excellent communication skills, verbal and written
Analytical ability
Achievement orientation
Assertive nature
Incentive Driven
Customer focus
**Bilingual Speaker - English & Hindi
Job Types:
Full-time, Permanent
Salary:
AED3, AED3,500.00 per month
Application Question(s):
- If selected, can you join immediately?
Experience:
- Telesales: 1 year (required)
Language:
- English fluently (required)
- Hindi (required)
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