online customer specialist Jobs In Sharjah - IIQAFGROUP

Description

online customer specialist Jobs In Sharjah | IIQAFGROUPApply AlsoMarketing Coordinator Jobs In Dubai | Feedback General Trading LLC

Keep records of customer interactions and transactionsParticipate in the development of strategies to improve customer satisfaction and customer loyalty

Apply AlsoSenior External Relations Associate Jobs In Dubai | UNHCR, the UN Refugee AgencyResponsibilities

Serve as the primary point of contact for all web-based customer inquiries and requestsProvide expert advice, guidance, and assistance to customers in resolving complex transactions and inquiries regarding their online ordersHandle customer inquiries and requests in a timely and professional mannerMonitor and maintain an up-to-date knowledge of IIQAF product offering and servicesWork collaboratively with other departments to resolve complex customer inquiries

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Minimum 2 years customer service experiencePrior experience in online customer service operations is a mustDemonstrated customer service etiquette and professionalismAbility to multi-task, analyze, and prioritize inquiriesExcellent written and verbal communication skills in EnglishWorking knowledge of Microsoft Office suite (Word, Excel, Outlook, etc.)Ability to work independently in a fast-paced environment

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