Head Waiter/waitress - Dubai, United Arab Emirates - AWJ Investments
Description
Head Waiter/Waitress (Arabic speaker)
Job Purpose
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers. To supervise, train and motivate team members, with the key aim of retaining and attracting new customers
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Key Result Areas |
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort & provide the team with a vision of the project objectives.
- Motivate and inspire team members &Lead by setting a good example (role model) behavior consistent with words.
- Coach and help develop team members; help resolve dysfunctional behavior, facilitate problemsolving and collaboration.
- Maintain healthy group dynamics, and intervene when necessary to aid the group in resolving issues.
- Assure that the team members have the necessary education and training to effectively participate in the team
- Encourage creativity, risktaking, and constant improvement, Recognize and celebrate team member
- Coordinate with internal and external partners (Staff & Guests) as necessary.
- Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques, and tools to support task performance.
- Assure that the team addresses all relevant issues within the specifications and various standards.
- Provide necessary business information
- Initiate subgroups or subteams as appropriate to resolve issues and perform tasks in parallel.
- Work with floor managers to obtain the necessary resources to support the team's requirements.
- Obtain and coordinate space, equipment, and communication lines for team members.
- Coordinate with the floor manager to establish meeting times, places, and agendas.
- Provide status reporting of team activities against the program plan or schedule.
- Keep the floor manager and outlet manager of task accomplishment.
- Communicate with the floor Manager and outlet manager about all issues which cannot be resolved by the team.
- Provide guidance to the team based on management direction |
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