Team Leader Mass Market Fuj RAK - United Arab Emirates - Emirates Integrated Telecommunications Company

Description

Key Accountabilities

• Responsible for the delivery of individual and team targets for acquisition targets in consumer segment. 
• Increasing revenue by up-selling additional bundle & plans.
• Establishes and develops effective working relationships with key internal and external customers. 
• Ensure high level of networking and relationship management within different levels of partner/account. 
• organization.
• Identify skill gaps, develop yearly development plans and sponsor the internal/external learning and training. 
• requirements of the Indirect Sales team. 
• Mentor new team members and additions to the Indirect Sales team

Qualifications:

• Minimum bachelor's degree in business administration (BBA)/commerce/related

Experience:

• Minimum 3 years of experience in Customer Service/Contact Centre, especially in the telecom sector

Skills

• Excellent customer service experience and knowledge/attitude - preferred experience in call-centre Front or Back Office 
• Strong knowledge of telecom products and services
• Aptitude for coaching and providing guidance.
• Experience with team management
• Good level of keyboard proficiency and PC skills
• Experience in a telecommunications or engineering/technical working environment is helpful.
• Ability to communicate effectively in person/writing/verbally.
• Good negotiation, people management and interpersonal skills
• Possession of a professional telephone manner
• Self-motivated and an attitude to show initiative.
• Ability to respond positively under pressure and work in a fast-paced and demanding environment.
• Good analytical and problem-solving skills