Branch Supervisor - dubai - Furless Permanent

    Furless Permanent
    Furless Permanent dubai

    1 week ago

    د.إ72,000 - د.إ156,000 (AED) per year *
    Description

    The Branch Supervisor is responsible for overseeing the daily operations of the center, ensuring compliance with Dubai Health Authority (DHA) regulations, maintaining high service standards, driving sales and profitability, managing staff performance, and enhancing the client experience.

    This role requires strong leadership, operational excellence, and a customer-focused approach to meet business objectives.


    Key Responsibilities:
    1.

    Operations Management:
    Oversee day-to-day branch operations, ensuring smooth functioning of the front desk and adherence to company policies and standards.
    Manage staff schedules, attendance, and ensure adequate coverage for all shifts.
    Ensure timely opening and closing of the branch.
    Maintain an organized, clean, and well-stocked facility to uphold brand standards.
    Monitor and optimize appointment scheduling to maximize efficiency and revenue.
    Ensure compliance with DHA salon regulations, including hygiene, sanitation, licensing, and operational guidelines.
    Ensure all necessary permits and health standards are met and maintained.
    Conduct regular internal audits to ensure full regulatory compliance.2.


    Customer Service & Client Experience:
    Ensure a first-class client experience by delivering exceptional service standards.
    Address client inquiries, concerns, and complaints in a professional and timely manner.
    Implement strategies to enhance client retention and client feedback, handle google reviews and take corrective actions as needed.
    Support team members in handling challenging client interactions.
    Drive retail and service sales by implementing effective sales team members are knowledgeable about treatments, products, and promotions.
    Train and motivate staff to achieve sales and performance targets.
    Monitor and analyze sales performance, taking action to improve results.
    Identify opportunities for local marketing and promotions to increase footfall.4.


    Staff Supervision & Development:
    Supervise and manage a team of therapists and support staff.

    Conduct regular team meetings and daily briefings to align on goals and coaching, feedback, and training to enhance team performance.

    Handle disciplinary actions, conflict resolution, and ensure a positive work environment.
    Ensure all staff adhere to grooming, uniform, and professional conduct standards.
    Ensure staff are trained and updated on DHA hygiene and safety .


    Inventory & Stock Management:
    Oversee inventory levels, ensuring availability of products and consumables.
    Monitor product usage and minimize wastage.
    Ensure stock is ordered and replenished in a timely manner as per company process.
    Conduct regular audits to maintain accurate stock records.6.


    Compliance with DHA Regulations:
    Ensure the branch meets DHA salon and hygiene standards, including sterilization, cleanliness, and safety protocols.
    Stay updated on regulatory changes and implement necessary adjustments.
    Ensure all therapists and staff have valid DHA licenses and certifications where applicable.

    Conduct regular inspections and address any non-compliance issues and report key performance metrics, including revenue, client retention, and staff productivity.

    Ensure daily cash handling procedures and financial transactions are with the finance team to manage petty cash and minimize unnecessary expenses.

    Identify cost-saving initiatives while maintaining service quality.


    Qualifications & Experience:

    Experience:
    Minimum 3-5 years in a supervisory role within a beauty, wellness, or medical aesthetics center

    Education:
    Diploma in Beauty Therapy, Business Administration, or related field preferred

    Knowledge & Compliance:
    Strong understanding of DHA regulations for salons and wellness centers.
    Ability to implement and enforce hygiene, health, and safety protocols.


    Skills:
    Strong leadership and team management abilities.
    Excellent communication and customer service skills.
    Sales-driven with a proven track record in revenue to handle operational challenges and problem-solving.
    Proficiency in scheduling and CRM systems.

    Key Performance Indicators (KPIs):

    Client Retention Rate:
    Maintain a high level of repeat clients – aim for 85%

    Sales Performance:
    Achieve revenue and sales targets

    Operational Efficiency:
    Minimize scheduling gaps and downtime

    Staff Performance:
    Ensure team meets individual and collective KPIs

    Customer Satisfaction:
    Maintain high ratings and positive client feedback

    Regulatory Compliance:
    Ensure full adherence to DHA health and safety standards.
    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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