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- To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and increase revenue
- To recognize potential clients and to transmit information to the Sales Department.
- To recognize a VIP guest and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guest/company/agencies.
- To promote the Accor loyalty programs and the Hotel promotions.
- To respect the privacy of the guest and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To Supervise and report all the guest comments or complaints.
- To call the manager for advice in serious cases or if an approval is required.
- To ensure that the telephone etiquettes are properly used as per Sofitel Standards.
- To ensure a perfect knowledge of room type and rate structure among the Reservation team.
- To ensure the accuracy of all booking information entered in the PMS.
- To supervise that the Guest History is accurately maintained.
- To ensure a perfect knowledge of the hotel configuration and products among the team members.
- To achieve Quality Tools Yield Management performance with reservations team.
- To know the competitors and to gather information about their activities and sales.
Reservations Supervisor - Ras Al Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
Hotel Chadstone Melbourne MGallery
Ras Al Khaimah, United Arab Emirates
Found in: DrJobEN AE A2 - 1 week ago