Customer Representative Support Specialist - Umm Al Quwain, Umm al-Quwain

Only for registered members Umm Al Quwain, Umm al-Quwain, United Arab Emirates

3 hours ago

Position Summary · We are seeking a responsive and customer-focused Customer Representative Support Specialist to provide high-quality assistance and ensure a positive experience for clients across multiple communication channels. This role is ideal for individuals who excel at r ...

Job description

Position Summary

We are seeking a responsive and customer-focused Customer Representative Support Specialist to provide high-quality assistance and ensure a positive experience for clients across multiple communication channels. This role is ideal for individuals who excel at resolving inquiries, maintaining professionalism, and delivering clear and accurate information in a remote environment.

As a Customer Representative Support Specialist, you will serve as a primary point of contact for customers, addressing concerns, troubleshooting issues, and supporting overall customer satisfaction. The ideal candidate is empathetic, detail-oriented, and capable of handling a variety of support scenarios with confidence and efficiency.

Key Responsibilities

In This Role, You Will

Respond to customer inquiries via phone, email, and live chat
Provide accurate information regarding products, services, policies, and procedures
Troubleshoot issues and guide customers toward effective solutions
Escalate complex cases to appropriate departments when necessary
Document customer interactions clearly within CRM or ticketing systems
Follow service level agreements (SLAs) and internal support protocols
Maintain professionalism and confidentiality in all communications
Identify common customer concerns and contribute to process improvements

Your contributions will help strengthen customer relationships and promote long-term retention.

Qualifications

Previous experience in customer service, customer support, or call center roles
Strong verbal and written communication skills
Excellent problem-solving and conflict resolution abilities
Ability to multitask and manage time effectively
Familiarity with CRM systems and customer support platforms
Strong attention to detail and organizational skills
Comfortable working independently in a fully remote setting

A positive attitude, patience, and adaptability are essential for success in this role.

Work Structure

Fully remote work environment
Flexible scheduling based on operational needs
Performance-based evaluation standards
Ongoing training and support resources provided

Engagement Terms

Independent contractor or employee classification depending on placement
Weekly payments through supported platforms
Performance-based incentives may be available
Role scope and responsibilities may evolve based on business needs

Key Skills

Customer Support, Customer Service, Client Relations, CRM Management, Zendesk, Salesforce, Help Desk Support, Live Chat Support, Email Support, Call Center Operations, Communication Skills, Active Listening, Conflict Resolution, Problem Solving, Customer Retention, Customer Satisfaction (CSAT), Escalation Management, Time Management, Multitasking, Remote Work, Service Level Agreements (SLA), Relationship Building, Technical Support, Troubleshooting, Process Improvement, Customer Experience (CX), Attention to Detail

Application Process

Submit your updated resume highlighting relevant customer service experience
Qualified candidates can expect follow-up communication within a few business days

We are looking for motivated professionals who are committed to delivering exceptional customer experiences and maintaining high service standards in a remote environment.

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