CRM Specialist - dubai - JobsSeek

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    JobsSeek dubai

    6 hours ago

    د.إ120,000 - د.إ220,000 (AED) per year *
    Description

    An international leading FX Broker is seeking a motivated and analytical CRM Specialist to manage and enhance CRM operations, support data-driven decision-making, and contribute to customer growth and retention. The role requires a strong understanding of CRM workflows within the Forex or financial services sector and close collaboration with cross-functional teams.

    Key Responsibilities
    • Manage the CRM system, including implementation, maintenance, workflow configuration, and system upgrades to improve efficiency.
    • Analyse customer data and behavioural patterns to deliver insights that support strategic decision-making.
    • Collaborate closely with Sales and Marketing teams to ensure a consistent and streamlined customer experience across all touchpoints.
    • Define, track, and report on CRM key performance indicators (KPIs) to measure effectiveness and identify opportunities for improvement.
    • Develop and implement advanced CRM strategies to retain and expand the existing customer base.
    • Continuously evaluate and improve CRM processes, recommending innovative solutions that enhance accuracy, productivity, and customer satisfaction.
    • Collaborate with various departments to improve processes, manage data, and recommend enhancements to the CRM system.
    Requirements
    • Fluency in English (spoken and written) is essential.
    • European nationals are preferred, due to market coverage and client base requirements.
    • Expert‑level proficiency in Excel and strong MS Office skills.
    • Minimum 1 year of experience in CRM management, ideally within the Forex or financial industry.
    • Detail‑oriented, organized, and able to handle multiple priorities in a fast‑paced environment.
    • Strong analytical skills with experience working with large datasets and customer behaviour insights.
    • High analytical ability with experience working with complex datasets and customer insights.
    • Able to work well under pressure and meet deadlines.
    • Excellent organizational and communication skills for cross‑team collaboration.
    • Adaptability to changing processes and future improvements.
    • Analytical, detail‑oriented, and driven to contribute to a fast‑growing international organization.

    If you are analytical, detail‑oriented, and driven to contribute to a fast‑growing international organization, we encourage you to apply.

    Salary – from AED 5,000 to AED 10,000.

    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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