Groups & Events Coordinator - Abu Dhabi, United Arab Emirates - NOVOTEL

Description

Job Description

• Ensures that all the team responses to enquiries for potential bookings, made via telephone, internet

• Supervises the work of the reservations team

• Helps meet the department's quantitative and qualitative targets

• Implements brand and Group projects and identity features (all the keys to the city, service certification, ALL,

• Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area

• Ensures that administrative procedures never take priority over guest relations

• Takes into account and anticipates guests' needs

• Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through

• Conveys the brand and hotel image through his/her irreproachable attitude

Qualifications

• Guest oriented and service minded

• Sales acumen

• Good listening and communication skills

• Self confidence

• Excellent presentation

• Ability to work under pressure

• Responsiveness

• A natural team leader

Additional Information