Guest Relations Officer - Dubai
1 day ago

Job description
- Deliver high-quality guest service aligned with international hospitality standards
- Conduct random quality control room checks to maintain a defect-free product
- Monitor VIP arrivals and provide personalized service
- Act as Manager on duty to ensure seamless operations
- Make courtesy calls to guests after check-in to ensure satisfaction with the room and services
- Maintain accurate bookeeping for guest profiles and feedback
- Coordinate with Front Office, Housekeeping, Engineering and F&B teams to ensure smooth daily operations
Desired Candidate Profile
- Customer-oriented with multilingual communication skills
- Experience in guest relations management and business development
- Providing value service and building strong client relationships
- Microsoft Office (Word, Excel, Outlook)
- Time Management & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills
- Business Development & Sales Support
- Problem Solving & Adaptability
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