Butler - Villa Host - united arab emirates - Hyatt Corporation

    Hyatt Corporation
    Hyatt Corporation united arab emirates

    1 week ago

    Description

    Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Butler – Villa Host to join our elite team at the new Solenna Villas . This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

    Job Summary

    As a Butler - Villa Host at Dubai Creek Resort, you will be the embodiment of refined hospitality, providing bespoke services to villa guests with discretion and professionalism. You will act as a personal liaison, ensuring every detail of the guest's stay is flawlessly executed—from pre-arrival arrangements to in-villa dining and special occasions. Your role is pivotal in creating memorable experiences that reflect the highest standards of the Hyatt brand.

    Key Responsibilities
    • Deliver courteous, professional, and flexible service in line with Park Hyatt Dubai standards
    • Coordinate guest preferences, flight arrangements, and special requests prior to arrival
    • Provide personalized check‑in/check‑out services directly in the villa
    • Manage in‑villa dining, special occasion setups, and guest amenities
    • Maintain regular communication with Housekeeping and other departments to ensure seamless service
    • Handle guest inquiries, feedback, and complaints with efficiency and empathy
    • Monitor villa allocations, occupancy, and guest recognition programs
    • Ensure accurate guest profile updates and registration in Opera system
    • Maintain cleanliness and readiness of admin desk, pantry, and villa surroundings
    Qualifications & Skills
    • Minimum 2 years of experience in a luxury hospitality or guest services role
    • Strong interpersonal and communication skills with a warm, engaging demeanor
    • Ability to anticipate guest needs and deliver tailored experiences
    • Proficient in Opera or similar hotel management systems
    • Fluent in English; additional languages are a plus
    • Flexible, proactive, and able to work across departments
    • Knowledge of local attractions, services, and cultural etiquette
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