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    • Branch Manager, Branch Banking, Retail Banking - Sharjah - United Arab Bank

    United Arab Bank
    United Arab Bank Sharjah

    4 weeks ago

    Default job background
    Description

    Job Title: Branch Manager

    The Branch Manager is a critical role that oversees all aspects of branch operations, sales, and customer service. This position plays a key part in driving business objectives by implementing sales strategies, fostering business development, and building long-term relationships with customers.

    Key Responsibilities:

    • Operational Oversight: The Branch Manager is responsible for overseeing daily branch operations to ensure compliance with policies and procedures. They monitor staff performance, optimize efficiency and service delivery, and address operational challenges promptly.
    • Sales and Business Development: The Branch Manager develops and implements sales strategies to achieve branch targets and grow the customer base. They identify opportunities for cross-selling and up-selling bank products and services, work closely with the Head of Branch Banking and product teams, and build partnerships with local businesses.
    • Customer Relationship Management: Maintaining and growing relationships with key customers is a critical function of the Branch Manager. They ensure customer needs are met effectively, conduct regular feedback sessions, and manage escalated customer complaints to ensure satisfactory resolution.
    • Team Leadership and Development: The Branch Manager leads, inspires, and motivates the branch team to achieve sales and operational goals. They conduct regular performance reviews, provide constructive feedback and recognition, and foster a positive work environment.

    Additional Accountabilities:

    • Risk and Compliance Management: The Branch Manager enforces adherence to regulatory requirements and internal compliance policies. They conduct regular reviews to identify and mitigate risks in branch operations, properly document transactions and customer interactions, and train staff on compliance guidelines.
    • Strategic Planning: The Branch Manager develops short and long-term strategies to drive branch growth and success. They review market trends, customer behavior, and competitor activity, set performance goals aligned with corporate objectives, and monitor progress.
    • Quality Assurance: Ensuring high standards for customer service and operational performance is a primary responsibility of the Branch Manager. They implement initiatives to continuously improve service delivery and customer satisfaction, review processes and workflows regularly, and ensure timely resolution of customer complaints.
    • Security Management: The Branch Manager oversees branch security measures, safeguards assets, cash, and staff, and ensures implementation and adherence to safety measures and emergency procedures.

    Requirements:

    • Bachelor's degree in business, finance, or a related field
    • Minimum 5 years in banking with at least 2 years in a leadership role
    • Good inter-personal and communication skills
    • Strong understanding of banking operations, sales, and compliance
    • Problem-solving and decision-making skills
    • Good understanding of protocols and procedures to be compliant with UAE regulations and requirements
    • Good understanding and familiarity of Islamic banking principles and governance
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