Guest Service Agent - Dubai, United Arab Emirates - NH Collection

NH Collection

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Company Description NH

Collection Dubai The Palm:
Eclectic Elegance on Palm Jumeirah**Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.

Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.

Guests are just a short journey from all Dubai's top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina.

Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring.

Those seeking a more stimulating atmosphere can indulge at the hotel's lively sports bar, set to be one of the new 'go to' spots in Dubai.

Job Description Job Description**The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting, and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Core duties of Guest Service Agent /Night Admin:

Check and Reconcile OTA Commission
Charge All OTA bookings and VCC for next day departure.
Check and Reconcile All city ledgers close accordingly.
Check and Reconcile Guests INH
PM Account by Room (All PMs must be on NORATE rate code)
Check and Reconcile Guests In-House Rate Check
Check and Reconcile Guests INH

Complimentary Report

Check and Reconcile Laundry postings.
Check and Reconcile Paid Outs & Cash Refund
Check and Reconcile Rebate and Correction Transactions
Check and Reconcile Zero Rate Rooms
Check and Reconcile Credit Card Reconciliation/All CC transactions to match in Opera.
Check and Reconcile All Pending PMs and PF rooms to be checked in.
Check and Reconcile Market Code changes.
Check and Reconcile In-House billing.

Qualifications

A strong focus on customer service
Prior experience in hotel front office operations is preferred.
Excellent communication skills: fluency in English is required.
Be able to work shifts, weekends, and public holidays.
Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.