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ISP Support Technician - Dubai, United Arab Emirates - Dice

Dice Dubai, United Arab Emirates

1 week ago

PrimaryResponsibilities

Answer inbound technical supportphone calls, chats and emails related to NRTC's ISPpartners.
Consult with customers and provideadditional solution in the form of up-selling NRTC'sproducts and services.
Troubleshoot voice,data, video and connection issues forcustomers.
Identify, troubleshoot and assistcustomers with voice, data, video and connectionissues.
Answer customer service relatedquestions
Track and record each phone call andprovide a detailed description of thecall
Provide backup assistance for otherTechnical Support Representatives

Skills:

Windows10, Windows 7, call center support,Troubleshooting