Customer Service Coordinator - Dubai - Join

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    6 days ago

    Description
    Customer Service Coordinator - UAE National

    At a glance

    • Years of Experience Minimum 1 year
    • Contract Type Unlimited contract
    • Job Schedule Part time
    • Locations Dubai Head Office
    • Legal Employer HERMES MIDDLE EAST
    • Posting Date 06/30/2025, 07:08 AM
    Details of the job


    MAIN
    RESPONSIBILITIES


    RESPONSIBILITIES

    • Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
    • Cater to 100% of client queries through emails, phone and/or What's app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
    • Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
    • Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
    • Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.

    REQUIREMENTS

    • Possess good communication and greeting skills.
    • Being punctual, flexible, hardworking, responsible and adaptable.
    • Have a professional approach and a positive attitude.
    • Being a team player.
    • Able to solve problems and decision making.
    • Familiarity with the products.


    In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.

    #J-18808-Ljbffr

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