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- To assist the Director of Sales and Marketing in the preparation of the yearly catering revenue & expense budget
- To actively lead the Groups & Events team financial and administrative activities to ensure that yearly revenue budgets are surpassed
- To assist the Cluster DOSM and Cluster DRM with accuracy of catering revenue forecasting with most updated market information
- To come up with upsell strategies that would help surpass budget
- To actively contribute to the Department's financial and administrative activities to ensure that yearly catering revenue budgets are surpassed
- To monitor the Opera Sales and Catering System and ensure it is set up properly for maximum performance
- To review Groups and Events F&B menus and pricing structure in coordination with the Cluster DOSM, Cluster DRM, Director of Food and Beverage and Executive Chef
- To identify need periods and maximize meeting space utilization in coordination with the Director of Sales & Marketing and the Room Sales Team
- To set and review goals for the Conference & Events team and its individual team members
- To facilitate accurate administration reports, month-end and other reports are submitted on time to the Cluster DOSM
- To lead, train, develop, and support the Groups & Events Team
- To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts
- To ensure all inquiries are responded to within 24 hours and to follow up to ensure the client has received the information and clarify questions
- To ensure proper group handover is received from Rooms Sales for flawless execution
- To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner
- To ensure follow up on lost business and bring information about them to the knowledge of the department superior
- To be aware of all market trends and share it to team so that a collective action can be implemented
- To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients
- To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them
- To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile
- To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel
- To assist Credit Department in following up all outstanding balances of accounts in a timely manner
- To come prepared on weekly Sales and Revenue meetings
- Develop and implement new sales strategies, tactics and action plans for account base
- Ensure and update current account information in Opera and hard files
- Responsible for continually monitoring Business blocks in order to ensure a more accurate forecast
- Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly
- Conduct pre-conference BEO meetings to ensure key departments fully aware of relevant details pertaining to group
- Ensure team are Following up post-event to address any issues whilst soliciting return business
- Attend departmental communication meetings and sales and operations meetings
- To consistently interact with key clients focusing on high profile guests
- To build and maintain good relations with all Accor Regional and Global Sales Offices
- To be aware of all fire, health, safety, emergency and security procedures in the hotel
- To keep the Cluster DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time
- To adhere to the Department and Hotel's standard operating procedures (SOP's)
- To ensure strict confidentiality of information in the Department and Hotel
- To carry out duties, projects and other assignments as required by Cluster DOSM
- Excellent understanding of luxury market
- Excellent understanding of all hotel departments
- Professional sales and presentation skills
- Knowledge of basic accounting, math skills and analytical capabilities required
- Extensive knowledge of sales skills and revenue management
- Ability to assess/evaluate employee's performance fairly
- Must have strong interpersonal skills with attention to details
- Strong written and verbal communication skills
- A leader with a positive attitude
- Strategic thinking combined with the ability to move strategy to action
- Problem solving skills
- Managerial / Leadership skills
- Self-motivated, creative and confident, with a highly energetic personality
- Creative, independent, and manages stress gracefully
- Ability to meet deadlines consistently
- Pro-active and taking initiative
- Must be organized and ability to work and follow systems and procedures
- Must be adaptable to change of strategy, ideas, systems etc.
- Must be guest service oriented
- Proficiency in organizational planning with the ability to multi-task
- Minimum 3 years experience in a sales position, preferably at an international 5 star hotel
- Degree/Diploma in Hotel Management / Business Administration
- Strong knowledge of Opera & Microsoft Office
- Understands the local culture and have worked in the region
- Fluency in English, written and spoken
- Fluency in Arabic, written & spoken is an advantage
Director of Sales - Dubai, United Arab Emirates - ACCOR
Description
Job Description
FINANCIAL :
ADMINISTRATIVE :
OPERATIONAL :
PERSONAL ATTRIBUTES
Qualifications