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- TeamManagement:
- Lead, supervise, and mentor a teamof service advisors, technicians, detailers, and administrativestaff.
- Assign tasks and projects to teammembers, considering their skills andexpertise.
- Provide training and guidance tostaff, ensuring they stay updated with the latest automotivetechnologies and service techniques.
- Conductregular performance evaluations and provide constructive feedbackto team members.
- Foster teamwork and maintain apositive work environment within the servicedepartment.
- CustomerService:
- Interact with customers to understandtheir vehicle repair and maintenance needs, providing accurateestimates for service costs and completiontimes.
- Address customer inquiries, complaints,and concerns in a professional and timely manner, ensuring customersatisfaction.
- Communicate effectively withcustomers, keeping them informed about the status of their vehiclerepairs and services.
- Strive to exceed customerexpectations by delivering exceptional service and building strongcustomerrelationships.
- OperationalEfficiency:
- Manage the workflow within theservice department, ensuring efficient utilization of resources andtimely completion of vehicle repairs andservices.
- Monitor service advisors'performance, ensuring they effectively schedule appointments,manage work orders, and communicate with technicians andcustomers.
- Coordinate with parts and inventorydepartments to maintain adequate stock levels for necessary partsand materials.
- Implement and improve processesto enhance overall service departmentefficiency.
- QualityControl:
- Ensure all vehicle repairs and servicesmeet high-quality standards and adhere to manufacturerspecifications and dealership policies.
- Conductregular inspections of completed repairs to verify the quality ofworkmanship and service.
- Address and resolveany issues related to the quality of repairs and servicespromptly.
- FinancialManagement:
- Monitor and analyze servicedepartment financial performance, including revenue, expenses, andprofitability.
- Prepare and manage budgets,forecasts, and financial reports for the servicedepartment.
- Implement strategies to increaseservice department revenue, such as upselling additional servicesand servicepackages.
Service Manager - Dubai, United Arab Emirates - Caliberly
