Client Success Associate - Dubai, United Arab Emirates - Jigsaw HR Consultants

Jigsaw HR Consultants

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

We are seeking a highly motivated and detail-oriented Client Servicing Associate to join our team.

Reporting directly to the Head Of Operations, the Client Servicing Associate will play a crucial role in ensuring the success and satisfaction of both active and passive clients.

Client Servicing Associate

Reporting To:
Head of Operations
The client servicing associate will be responsible for Active & Passive Clients.

Responsibilities under Active Clients:

Will be involved in the scope of work definition process for every new project.
Liaising with the technical team to get updates on the progress of the product implementation.
Maintaining a detailed and accurate record of all client details and communications.
Communicating with the client on a daily basis regarding the progress of the implementation of the product.
Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.
Ensuring to respond to client queries in a professional and timely manner.
Providing clients with relevant information on the products and services offered by the company
Train the client on the product during handover as well as support the client once the product has been handed over.
Responsible for User Acceptance Testing (UAT), after product implementation has been completed.
Performing onsite visits to the client.

Responsibilities under Passive Clients:

Maintaining longlasting business relationships with clients.
Visit the clients once a month.
Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.

Pay:
AED3, AED4,000.00 per month

Ability to commute/relocate: