Associate Marketing Solutions - Dubai, United Arab Emirates - Concentrix Catalyst

Description

JobDescription

Concentrix is atechnology-enabled global business services company specializing incustomer engagement and improving business performance. We partnerwith ambitious, progressive companies from around the world tofuture-proof their business and stay ahead of the competition andcustomer expectations.

The MarketingConsultant is the primary contact with customers within an assignedregion/zone. Perform sales, marketing and consulting functions viatelephone and computer to develop, implement, maintain and enhanceassigned Dealer marketing and customer attainment and retentiongoals.

• Build strong salesand consultative relationships with assigned dealer base through anin-depth program knowledge, a pleasant demeanor and a positiveattitude.
• Educate and inform dealer base oncurrent program offerings and services, encourage enrollment, offerconsultation regarding current dealer product/service selectionsand assist dealers with achieving marketinggoals.
• Create, update and maintain marketingplans for individual dealers in order to minimize risk and maximizeperformance. Present Marketing plans, trends, and additionalsuggestions to client/dealers.
• Review changesto the marketplace and industry and assist dealer base in adjustingmarketing plans.
• Maintain detaileddocumentation of dealer communications, including customer serviceopportunities and complaints, in the Contact Managersystem.
• Edit and proof dealercommunications.
• Maintain accurate dealerinformation, data, pricing, list maintenance, customermaintenance.
• Maintain calendars and timelinesfor assigned marketing initiatives.
• Promotecustomer acquisition, retention and response while improving brandawareness and return on investment forclient.
• Assist in the creation and developmentof processes and procedures.
• Produce periodicreports and recommendations regarding performance status of dealerbase.
• Implement quality control process formarketing materials, dealer selections and dealer originatedcopy.
• Assist in the resolution of dataissues.