Call Center Agent - Abu Dhabi, United Arab Emirates - Al GHAZI BUSINESS SERVICES

Al GHAZI BUSINESS SERVICES

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Published- January 16, 2023- Location- Abu Dhabi, United Arab Emirates- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time
Description:
Hiring a Call center Agent for Abu Dhabi.

Key Responsibilities:

Contact potential or existing customers to inform them about a product or service using scripts.
Enter and update customer information in the database.
Answer questions about services or the company.
Take and process inquiries in an accurate manner.
Ask questions to understand customer requirements and get meetings for sales agents.
Direct prospects to the field sales team when needed.
Follow up with leads for status and satisfaction survey.
Handle grievances to preserve the company's reputation.
Keep records of calls and sales and note useful information.

Key Requirements:

Bachelor degree holder.
Four years experience as call center agent.
Excellent communication and interpersonal skills.
Outstanding negotiation skills with the ability to resolve issues and address complaints.
Clear accent and pleasant tone of voice.
Excellent knowledge of English.
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
Must be a team player.