Royal Service Agent - Ajman, United Arab Emirates - ALL - Accor Live Limitless

Description

• Responds to all incoming callscomplying with Fairmont standards, and transfers them to theappropriate destination.
• Takes fullaccountability for all internal and external guest requests,transmitting the information to the responsibledepartment.
• Logs all requests and ensurestimely follow up to ensure a seamless service experience forguests.
• Ensures all wake-up calls areaccurately logged and executed.
• Ensures thatall telephone extension lists are maintained and updatedregularly.
• Have a full working knowledge ofemergency procedures; ensuring telephones are answered whilstcoordinating communication until finalevacuation.
• Adheres to and promotes all CompanyHealth & Safety policies and procedures to ensure a safework environment.
• Handles emergency line andelevators emergency alarms, working alongside Engineering toschedule regular maintenance checks.
• Receivesand distributes faxes, voice messages and written messages forguests and internal departments.
• Possesses afull command of the systems needed to deliver the Royal Serviceexperience (necessary training will beprovided).
• Maintains knowledge of allfacilities, services and promotions in order to respond confidentlyand effectively to inquiries.
• Proactively workswith other teams as part of a guest-centric community, caring forguests and colleagues alike.
• To be ambassadors,leaving lasting impressions for our guests.
• Usenatural talents to connect with the guest and create a memorableexperience.
• Committed to evolving our servicebased on regular feedback, thus ensuring consistent deliverance ofa personalized guest experience.
  

Qualifications

• Excellent command of English andconfidence in communication skills
• Highlyorganized, career and result oriented with the ability to beflexible with hours, days off, assignment and additionalduties.
• Must be able to work well underpressure in a fast paced and constantly changingenvironment.
• Must be a strong team player,professional and motivated with excellent organizationalskills.