Manager IT Infrastructure and Network - Dubai, United Arab Emirates - Rivoli Group

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    • Accountability of Group wide IT service delivery and IT operations
    • Managing and enhancing ITIL based Service Desk covering Incident, Problem and Change Management practices
    • Establishing SLAs & OLAs, Workforce planning & management
    • KPI planning, management, monitoring, enforcement and continuous improvement of deployed IT services
    • Implementing and monitoring continuous data and systems backup, testing and recovery practices
    • Undertaking overall accountability for the IT hardware and software inventories
    • Overall accountability for all the IT Service Desk data and logs, covering SR, Incidents, Changes, CI's, CMDB and inventories
    • Managing the IT procurement processes for key Infrastructure projects and initiatives, covering SoW, RFP, tendering and implementation

    Network, Security and Communication

    • Technical designing, implementation and management of data centers, infrastructure, network & security, systems, servers, storage and cloud technologies
    • Creating infrastructure, systems and server standards, policies and OLAs
    • Responsible for major changes and releases, architecture improvements, network and data security and automation of IT infrastructure monitoring and management processes
    • Maintaining and ensuring network and security infrastructure is aligned as per 5 years technology plan/roadmap.
    • Performing network audit and analysis of existing networks to identify areas of improvement
    • Managing and ensuring IT Disaster Recovery solutions are updated, tested and operated correctly during disasters thereby ensuring business continuity
    • Owning and managing AMCs for all network, communication and security technologies

    Servers, Systems & Storage

    • Managing the capacity, storage planning and database performance
    • Enforcing the Identity and Access Management policies and processes across the group
    • Leading the design and implementation of servers, storage and systems across the group
    • Owning and managing AMCs for all servers, storage and systems

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