No more applications are being accepted for this job
- Welcome all prospective parents to the Academy and deal with any initial enquiries
- Assist with external marketing for the Academy and manage the social media channels
- Conduct tours of the Academy for prospective families
- Assist the Admissions team when needed with enquiries and enrolments
- Create and send out welcome information packs to new families prior to joining the Academy
- Work with the senior leadership to plan induction and transition days and hosts these events
- Maintain open lines of communication with existing parents throughout the year. Send updated notifications from the Leadership Team and teachers via email and Newsletters. Mange the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues. Liaise with the school faculty to resolve these issues and keep a record of any such queries. Share weekly reports with the school Principal on parent feedback and ensure the escalation process and complaints procedure is complied with.
- Organize parent/community events in order to engage parents in school activities and celebrations and support the school's parent engagement activities.
- Work closely with parent bodies such as the Parent Council and Parent Ambassadors.
- Support and advertise the school's parent engagement activities.
- Management and continual development of the school communication channels, such as newsletters, to ensure the school's parent population is fully aware of the school's activities as a key driver of customer/student retention.
- Undertake regular surveys of new parent views on enrolment process and other subjects of relevance.
- Drive the communication on the reenrolment process; increase parent retention
- Work with the Marketing team at HQ on enquiry generating activities
- Bachelor's degree
- A minimum of 2 years of experience in a similar role in the region
- Customer service experience is required
- Experience in the Education sector is preferred
- Fluent English communication skills, written and oral
- Strong interpersonal skills to be able to work well in a multi-cultural environment
- Excellent office management skills and computer literacy
- Fluency in Arabic is preferable
Parent Relations Executive - Abu Dhabi, United Arab Emirates - Aldar Education
Description
Job DescriptionAldar Education are currently seeking a Parent Relations Executive (UAE National) to support our growing family of owned and operated schools in the UAE. This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi's leading school group.
As the leading education group in Abu Dhabi, we provide inclusive and innovative learning that inspires and empowers communities. We offer a range of brands for all learners in our community, from nursery through to adult education. We offer the broadest choice of curricula. In the largest number of locations in Abu Dhabi.
Starting with one school and 250 students in 2007, Aldar Education has grown into a highly sought after education provider, now supporting over 38,000 students in 31 schools and a growing network of almost 5000 educators, with over 100 nationalities, offering a wide range of curricula and ancillary services such as a Teacher Training Academy.
Working collaboratively, our education network's purpose is to empower the next generation to shape our future, directly supporting the educational goals of Abu Dhabi's government. Today, Aldar Education's efforts are guided by the Abu Dhabi Economic Vision 2030 plan, which aims to build a sustainable knowledge-based economy through premium education.
Responsibilities
Main Duties
Prospective Parents:
Existing Parents:
Minimum Qualifications