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- Collaborateclosely with rental desk teams to execute all tasks within the"rental cycle" encompassing transport logisticstelematics monitoring and hire desk operations administrationincluding account release requests with credit controlteam.
- Ensuretimely and accurate data management by the rental desk team inplatforms such as Insphire/Netsuite and other agreedupon datamanagementtools.
- Utilizeeffective communication channels (phone email verbal system) forboth internal and external machine rentalrelated requests adheringto correct processes to minimize waste andduplication.
- Preparehire agreements and dispatch them to customers following up on hireagreements and LPOs (Local Purchase Orders) prior to machinedelivery.
- Ensureall required rental documents including rental agreements deliverynotes/collection notes and LPOs are accurately completed filed andupdated in thesystem.
- Handlecustomer inquiries promptly updating the customer inquiry log andliaising closely with commercial and technical staff for jobcoordination.
- ScheduleIPAF training or familiarization sessions as required by clients oraccount managers filing completed familiarization certificatesafterward.
- Provideoccasional reporting and KPIs to the operations manager pertainingto rental desk functions asneeded.
- Monitorand communicate customer damage details to the technical team forthe creation of damage advice notes and customernotification.
- Assistthe commercial team in achieving targets for rental revenue newcustomers acquisition ontime machine rentals inquiry generation andsystemdocumentation.
- Coordinateand maintain Net Promoter Score (NPS) feedback from each customerpostrental agreementcompletion.
- Assistin gathering evidence and records for the Damage Claim processincluding photos damage reports advice notes and other relevantdocuments liaising with relevant team members asnecessary.
- Conductcold calling to passive customers to win back/reactivate customeraccounts.
- Candidatemust have experience in Sales administration or logistics withprofound knowledge of Excel functions like V look up sort pivottable basicformulas
- Bachelorsdegree or diploma in engineering ormanagement.
- Atleast 3 years of relevant experience in a relatedfield.
- Demonstratedleadership and supervisoryskills.
- Enthusiasticand selfmotivated individual capable of workingindependently.
- Strongteam player with excellent communication and people managementabilities.
- Proficientin negotiationtechniques.
- Computerliterate with advanced proficiency in MS Officeapplications.
Hire Desk Specialist - Dubai, United Arab Emirates - Black Pearl Consult
Description
Our clientspecializingin aerial hydraulic platforms is urgently recruiting qualified ahighly experiencedHireDeskSpecialistto beassigned in the DubaiOffice.