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- Develop and generate CRM KPI reports to help stores meet goals on a monthly basis
- Develop reporting on all activations and campaigns
- Animate and follow up on the customer loyalty program
- Generate CRM reporting and analysis needs; including the clients list extraction for the stores
- Support the stores with the CRM tools as well as Chaumet's clienteling tools
- Support with the One to One and One to Many clients communication tools (e-mailings, e-catalogues etc.)
- Work and follow up on the clienteling projects (clients gifting, event support, reporting etc.)
- Forecast and budgeting of the yearly GWP plan
- Coach the store team on customer relationship
- Conduct market research to follow trends and competition Disclaimer:
CRM Specialist - Dubai, United Arab Emirates - Chalhoub Groups
Description
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