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- Manage incoming customer queries across all customer touchpoints.
- Ensure all queries are handled and addressed as per the requirements of the Company and the Brand operations guideline.
- Identify and assess customers' areas of improvement to attain higher satisfaction levels.
- Build a good rapport and trust with various stakeholders including but not limited to, customers, local authorities, and third-party customer entities, through open and interactive communication so as to promote customers' loyalty and business goals achievement.
- Liaise appropriately within the agreed SLAs with the concerned departments to provide accurate, valid, and complete information for customer-related concerns.
Customer Service Specialist Jobs In Dubai UAE 2023 - BDSwiss
