CRM Manager - Dubai, United Arab Emirates - Christian Dior Couture
Description
Country / Region :
United Arab Emirates
- City : Dubai
- Business group: Fashion & Leather Goods
- Contract type: Permanent Job
- Function: Communication & Events
- Experience required: Minimum 5 years
- Reference No: CDC07858
- Date of publication:
Position:
CRM
The CRM Manager will be responsible for Dior's Customer Relationship Management in order to build customer satisfaction, loyalty and participate in offering the most luxurious experience.
Main Responsibilities:
- Develop and generate CRM KPI reports to help stores meet goals on a weekly/monthly basis.
- Collaborate with internal partners for different reporting and analysis needs.
- Contact Clients directly for feedback.
- Train and coach the store team on customer relationship.
- Organize training sessions.
- Monitor the results of the actions and update the database accordingly.
- Support the team in offering an extramile service to our top clients in order to retain them.
- Help teammates build customer loyalty and maximizing it in order to create foot flow instore.
- Distribute high potential prospects to the sales team with objectives to achieve.
- Maximize the top client's potential on high value items, special orders and preselling.
Profile:
Profile:
- Bachelors degree/Diploma in Business Administration/Marketing.
- Minimum of 5 years' experience in a relevant position in CRM/Marketing.
- Strong analytical skills.
- Outstanding communication skills.
- Can work on his own and within a team.
- Inspiring and legitimate.
- Good customer service skills.
- Accurate and pays attention to details.
- Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks.
- Identifies new and better approaches to work processes and incorporates same in own work.
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