Service Center Call Coordinator - Dubai, United Arab Emirates - Al-Futtaim

Al-Futtaim

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

We are currently seeking a dedicated and customer-focused individual to join our team as a Service Center Call Coordinator (Fluent English Communication Required).

In this role, you will be responsible for coordinating and managing incoming customer calls, ensuring a seamless and efficient service experience.

If you have excellent communication skills, strong organizational abilities, and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities:

Answer incoming customer calls in a timely and professional manner, providing exceptional service and addressing customer inquiries and concerns.
Serve as the primary point of contact for customers, ensuring their needs are understood and met to their satisfaction.
Coordinate service requests, schedule appointments, and assign tasks to service technicians based on customer requirements and availability.
Maintain accurate and detailed records of customer interactions, including call logs, service requests, and followup actions.
Collaborate with service technicians and other team members to ensure efficient workflow and timely resolution of customer issues.
Communicate with customers regarding service updates, appointment confirmations, and any changes or delays in service.
Provide accurate and uptodate information to customers regarding pricing, service options, and warranties.
Identify and escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
Assist in developing and implementing call center procedures and protocols to improve overall efficiency and customer satisfaction.
Continuously update knowledge of products, services, and company policies to provide accurate information to customers.

Requirements:

High school diploma or equivalent; additional education or certification in customer service or a related field is preferred.
Proven experience in a customer service role, preferably in a call center or service center environment.
Excellent communication skills, both verbal and written, with a friendly and professional phone manner.
Strong organizational and multitasking abilities, with the capacity to prioritize tasks and handle a high volume of calls.
Ability to remain calm and composed in stressful situations, with a focus on problemsolving and conflict resolution.
Strong attention to detail, accuracy, and adherence to established procedures.
Ability to work effectively both independently and as part of a team.
Flexibility to work shifts, including evenings and weekends, as required.
Empathy and patience when dealing with customers, ensuring a positive and satisfactory service experience.

Alfuttaim is an equal opportunity employer. We value diversity and strive to create an inclusive and supportive work environment for all employees.

Salary:
AED3, AED3,500.00 per month

Application Deadline: 08/07/2023