Rental Agent - United Arab Emirates - Ali & Sons Contracting

Description

Key Responsibilities

Customer Engagement & Service

• Welcome customers and assist with vehicle selection based on their needs and preferences.
• Provide expert advice on rental options, fleet availability, protection packages, and company policies.
• Educate customers on vehicle features, driving safety, UAE traffic rules, and rental terms.
• Handle customer inquiries, issues, and complaints professionally, ensuring swift resolution.
• Deliver high-quality customer service throughout the rental process.

Sales & Revenue Generation

• Promote and sell optional add-ons such as insurance, GPS, child seats, and upgrades.
• Identify and leverage sales opportunities with each customer to maximize revenue.
• Meet and exceed assigned sales and service performance targets.

Operational Efficiency

• Prepare and process rental agreements accurately and promptly.
• Conduct thorough pre- and post-rental vehicle inspections to ensure compliance with company standards.
• For post-rental damages, coordinate with the service team for estimates, communicate with the customer, and obtain acknowledgment.
• Maintain up-to-date records of agreements, payments, damage reports, and vehicle status in the system.
• Respond to phone and email inquiries in a timely and professional manner.

Rental Dues Collection & Coordination

• Responsible for collecting rental dues on a regular basis and follow up for outstanding dues  from customers and updating with Rental collection coordinator for update in System / records and tracking
• Highlight overdue collections to the Supervisor/Manager as necessary and assist in resolving pending payments.

Workplace Standards & Team Support

• Keep the office area clean, organized, and customer-ready at all times.
• Work collaboratively with the operations team to manage fleet availability and inventory.
• Support the team with daily reporting and administrative tasks as assigned by the Supervisor or Manager.
• Perform additional duties as assigned by Rental Manager / Supervisor.