Benefits Analyst - Dubai, United Arab Emirates - Bayzat

Bayzat

Verified Company

Dubai, United Arab Emirates

2 days ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Who we are:

Bayzat, renowned as a leading SaaS platform for employee benefits, is revolutionizing HR, Payroll, and Insurance automation, making a world-class employee experience accessible to every company.

As a rapidly growing startup in the MENA region, Bayzat stands out with over 300 team members from 35+ nationalities.

Celebrated by Forbes as a promising UAE-based startup, we are supported by major VCs like Mubadala and Point72 Ventures, marking us as one of the region's best-funded HRTech scale-ups.

At our core, we are a principle-driven, merit-based company, where culture is paramount.

Joining Bayzat means immersing yourself in an environment of high achievers, dedicated to solving complex challenges and relentlessly pursuing success.

This atmosphere encourages you to be your best, continuously learn, and draw inspiration from talented peers.

Our journey to success and future growth is anchored in attracting top talent and nurturing a culture that celebrates authenticity and unpretentiousness.

Being part of Bayzat offers the chance to engage with an innovative product, enhance your skills, and contribute to our ongoing success story.

Some high-impact responsibilities you will be entrusted with:

As a Benefits Analyst your main role is to assist new potential customers with purchasing the best possible health insurance policies given their requirements by providing a consultative approach after studying the best options for the clients in the market.

You will be required to handle inbound leads as well as generate outbound leads by proactively reaching out to potential customers.

Individual / Family customer service and consultancy:

Preparing insurance quotations for new customers and providing consultation on the best options suited for their needs
Educating prospective customers on insurance products, mechanics and regulatory requirements
Working with brokerage partners, where needed, to obtain official customer quotation
Liaising with insurance companies to prepare customer quotations, obtain issued policy documentation and/or answer questions
Working closely with the operations and consumer account management teams to enhance the customer experience throughout the process
Maintaining accountability for conversion rates and agreed performance metric

Training & process development:

Maintaining knowledge of key market or industry changes
Defining and/or redesigning customer service processes to optimize efficiency
Partnering with design & technology team to optimize Bayzat website and platform for user experience to obtain a competitive edge in the market compared to other brokers
Developing and delivering customer service / sales training on an ongoing basis
Continuing to redesign training & processes based on learning from daytoday operations
Maintaining and updating CRM to reflect daily output and recording of information accurately

What you will need to have:

Excellent verbal and written communications skills
Strong strategic, critical thinking skills and problemsolving ability
Obsessively organized and detailoriented attitude.
Ability to build strong relationships work effectively with crossfunctionally both internal and external stakeholders
Experience working in a highgrowth environment
Ability to adapt to changes in process or work structure
Ability to learn quickly and memorize certain product details needed for everyday conversations with clients
Basic understanding of health insurance and how it works
Fluency in another language besides English

What's in it for you? Perks:
Bayzat is committed to creating an inclusive and collaborative working environment where everyone's background and ideas count.

Our culture encourages members to be the best versions of themselves while taking advantage of our perks:

Growth: Fasttrack growth opportunities for highachieving members, with no rules around where, when, how, or how often.
Flexibility: Remote and flexible/hybrid working setups.
Inclusiveness: From biweekly companywide town halls/allhands meetings to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual awards ceremonies held in the Metaverse, you'll be joining a truly inclusive and engaging workplace.
Shared Ownership: We make them shareholders We open up rounds of ESOP twice to three times a year. And guess what, those who continue to perform and achieve great things are topped up, almost every round
Kickass offices: We have offices in UAE, Turkey, Saudi, and India. One of our two Dubaibased offices is in the DIFC FinTech Hive, which is the first and largest financial technology accelerator in the Middle East, Africa and South Asia (MEASA) region.