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  • Human Resource Manager - Fujairah, Fujairah Emirate - Capital Ambulance UAE

    Capital Ambulance UAE
    Capital Ambulance UAE Fujairah, Fujairah Emirate

    2 months ago

    Description

    Capital Ambulance is a trusted provider of prehospital emergency and non-emergency medical services, dedicated to delivering timely, compassionate, and professional care to the communities we serve. Our mission-driven team includes healthcare professionals and clinical support staff who work in a fast-paced, critical care environment. We are currently seeking a proactive and strategic
    HR Manager
    to join our leadership team and strengthen our workforce as we continue to grow.

    Position Overview:

    The
    HR Manager
    will lead and manage all human resources functions within our organization. This includes recruiting qualified field personnel, maintaining compliance with regulations and labor laws, supporting staff well-being, and developing policies that promote a healthy, safe, and compliant workplace. The ideal candidate is an experienced HR professional with a strong understanding of healthcare or EMS operations, and a hands-on, collaborative approach to people management.

    Key Responsibilities:

    Talent Acquisition:

    • Lead full-cycle recruitment of healthcare professionals, administrative staff, and clinical roles.
    • Develop staffing models to meet 24/7 operational needs, including per diem and part-time staff.
    • Partner with operations and training teams to coordinate onboarding, credentialing, and orientation.
    • Build talent pipelines through job fairs, school partnerships, and community outreach.

    Employee Relations and Engagement

    • Serve as a trusted advisor and first point of contact for employee concerns, conflicts, and disciplinary issues.
    • Promote a culture of transparency, accountability, and mutual respect across all shifts and departments.
    • Conduct stay interviews, engagement surveys, and exit interviews to improve retention.

    HR Compliance and Risk Management:

    • Ensure compliance with federal, state, and local employment laws.
    • Monitor and ensure adherence to specific regulations (e.g., licensure, certifications, shift limitations).
    • Maintain accurate and confidential employee records, including licensure, background checks, and immunizations.
    • Oversee workplace investigations, write reports, and recommend corrective actions.

    Training and Development:

    • Identify training gaps and coordinate continuing education programs in collaboration with clinical educators.
    • Support leadership development and supervisor coaching for frontline managers.
    • Maintain and track mandatory training and recertification deadlines.

    Performance Management:

    • Manage the employee evaluation process and assist with performance improvement plans.
    • Provide HR support during promotions, demotions, and terminations, ensuring fairness and compliance.
    • Coach supervisors on constructive feedback and progressive discipline strategies.

    Payroll and Benefits:

    • Oversee timekeeping and payroll coordination with Finance/Payroll departments.
    • Administer benefits programs, including health insurance, PTO, workers' comp, and leave management.
    • Maintain employee management systems and ensure data integrity.

    Culture and Employee Wellness:

    • Champion a positive workplace culture that prioritizes employee wellness and mental health.
    • Organize recognition programs, wellness events, and initiatives to reduce burnout and support field staff.
    • Act as a liaison between leadership and frontline workers to address morale, communication, and engagement.

    Qualification:

    • Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or related field.
    • HR Certification preferred but not required.
    • 3-5+ years of HR generalist or management experience (healthcare strongly preferred).
    • Strong interpersonal and communication skills across all organizational levels.
    • Ability to remain calm and decisive in fast-paced environment.
    • High attention to detail, confidentiality, and professionalism.

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