Partnership Operations Specialist - dubai - ThinkMarkets Group

    ThinkMarkets Group
    ThinkMarkets Group dubai

    2 days ago

    Description
    Overview

    Founded in 2010, ThinkMarkets is a multi-award-winning, premium CFD broker, backed by global regulatory licences, operating across six continents with regional hubs spanning London, Melbourne, the Middle East, Asia-Pacific, South Africa, and the Americas. We provide traders and investors access to a wide range of global markets, including forex, equities, indices, commodities, cryptocurrencies, futures, and more, all through our proprietary, award-winning ThinkTrader platform.

    Role

    We're looking for a Partnerships Operations Executive to join our Dubai team. Reporting to the Head of Operations, you\'ll be at the centre of our global partnerships ecosystem, the go-to person for frontline support and issue resolution for our commercial partners.

    If you\'re data-driven, process-minded, and thrive in a fast-paced, globally connected environment, we\'d be happy to hear from you.

    Responsibilities
    • Partner Support & Operations: Respond promptly to partner inquiries covering commissions, system performance, Money Manager accounts, Partner Portal access, and general support queries.
    • Set up new partner accounts and configure commission profiles accurately and efficiently within agreed SLAs.
    • Calculate, reconcile, and audit partner rebates, ensuring accuracy and timely payouts.
    • Manage escalations to senior managers where appropriate, ensuring swift resolution.
    • Data Analysis & Reporting: Track and analyze key metrics, including acquisition rates, trading volumes, conversion rates, and revenue contribution, to identify trends and opportunities.
    • Monitor partner churn and retention patterns, flag at-risk partnerships early, and provide actionable insights to commercial teams to support re-engagement strategies.
    • Build and maintain scheduled and ad-hoc reports and dashboards for stakeholders.
    • Conduct regular audits of commission and rebate data to identify discrepancies, anomalies, or process improvement opportunities.
    • Cross-functional Collaboration & Expertise: Partner closely with Sales, Operations, Risk, and Compliance teams on commercial projects, using data to inform priorities and measure outcomes.
    • Act as the subject-matter expert on partnership product offerings.
    • Monitor activities and ensure alignment across Partnership and Operations teams.
    • Contribute ongoing feedback and data-backed recommendations to management; participate actively in Group initiatives.
    Requirements
    • Minimum 2 years' experience in partnerships or operations within financial services.
    • Demonstrable experience working with data, building reports, analysing trends, and presenting findings to stakeholders. Proficiency in Excel is essential.
    • Ability to translate complex data into clear, actionable insights.
    • Working knowledge of Salesforce, Tableau, Power BI and MT4 and MT5.
    • Demonstrated reliability, self-motivation, and ability to manage competing priorities.
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