Telephone Operator - Abu Dhabi, United Arab Emirates - Danat Jebel Dhanna Resort

Danat Jebel Dhanna Resort
Danat Jebel Dhanna Resort
Verified Company
Abu Dhabi, United Arab Emirates

2 days ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Job Summary:
Telephone Operator are responsible for providing customer service and technical support to customers over the phone. They answer customer inquiries, provide information about products and services, general information about the company to callers. They must be professional, knowledgeable, and patient in their interactions with customers. They must also be skilled in using computers and telephone systems.


Duties & Responsibilities:

  • Answer incoming calls and provide callers with the requested information
  • Handle customer inquiries and complaints in a polite and professional manner
  • Transfer calls to a appropriate personnel or departments
  • Take messages and forward them to the relevant parties
  • Maintain records of customer interactions and transactions
  • Follow communication procedures and standards

Skills:


  • Excellent in communication and customer service skills
  • Ability to multi task and work well under pressure
  • Good problem solving skills
  • Knowledge on telephone and computer system
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